Inskip & Davie Ltd Privacy Notice Privacy Statement

Inskip and Davie Ltd respects your privacy and aim to always endeavour to be transparent in how we handle any personal data.

• The Business office of Inskip and Davie Limited is 2 – 4 Park Road, Sandy, Bedfordshire. SG19 1JB.
• Our telephone number is 01767 699090.
• Our Company Registration Number: 7105218

Please read this Privacy Policy carefully as it contains important information on how we may collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint. 

This policy provides information on how Inskip and Davie Limited (“we”, “our” or “us”) or representative offices providers collect, use, secure, transfer and share your information. 

When we collect personal information about you, we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. 

Personal information

Personal information collected that identifies a living individual (or which could, with other information that we hold or are likely to hold, identify a person). 

Information we may collect about you 

We may collect personal data about you online through our website, when you contact us by telephone, email, or via direct contact with our employees. However, on occasion we may also receive and hold information from other sources.  This information will then be stored on our computer systems and in our manual records. 

This may include: 

• Your full name and contact details (including your contact number, postal address and email address) 
• Information relating to your identity where, by law, we are required to collect this to comply with the Money Laundering Regulations 2017 and the Immigration Act 
• Your financial information 

Examples given in the following table-

This personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

We may also collect personal information through our affiliates or suppliers. 

In addition, you may choose to submit information directly to us via several methods, including: 

• Through websites 
• In response to marketing or other communications 
• Through social media 
• By signing up for a product or service 
• Through participation in an offer, programme or promotion 
• In connection with an actual or potential business or employment relationship with us 

You may also agree to third parties disclosing information about you to us that those third parties have collected. 

We, our service providers, and partners collect certain information by using automated means, such as cookies and web beacons, when you interact with our advertisements, mobile applications, or visit our websites, pages or other digital assets. The information we may collect in this manner may include IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets. 

Cookies and other information-gathering technologies 

Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. We use analytics cookies to collect information on how visitors interact with our website and to enable us to maintain and develop it. The data gathered, which includes details of the number of visitors to the site and the pages they access, is in anonymous form. It does not identify individual users. 

How we use your personal information 

GDPR requires that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. To ensure we are compliant we will only process data where: 

• The data subject has given consent to the processing of his or her personal data for one or more specific purposes. 
• It is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract, 
• It is necessary for compliance with a legal obligation to which the controller is subject, 
• It is necessary to protect the vital interests of the data subject or of another natural person,
• It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller,
• It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

Under data protection law, we can only use your personal information if we have a proper reason for doing so, including: 

• To comply with our legal and regulatory obligations,
• For the performance of our contract with you or to take steps at your request before entering into a contract, 
• For our legitimate interests or those of a third party, or 
• Where you have given consent. 

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. 

Generally, we will collect, use, and hold your information for the purposes of: 

• Assessing applications for and providing products / services 
• Conducting business, developing relationships with us and our affiliates 
• Process payments / transactions including accounting, authorisation, clearing, chargebacks, auditing, billing, reconciliation, collection, complaints, enquiries, credit checks and related dispute resolution activities 
• Protect against and prevent fraud, unauthorised transactions, money laundering (please see below), tax evasion, claims, other liabilities and manage risk exposure and agent / franchise quality, integrity, compliance and security of business processes 
• Create and manage any accounts, associated authentication criteria (ID’s and passwords) you may have with us 
• Provide, administer and communicate with you about our products, services, offers, programs and promotions, their issuers, acquirers, retailers, and partners 
• Compile business directories, including business contact information 
• Operate, monitor, evaluate and improve our products, services, websites, mobile applications, other digital assets and business 
• Developing new products and services 
• Managing communications, assess effectiveness and optimisation of advertising 
• Functionality of our websites, mobile applications and other digital assets

Sharing of information 

We may share your personal information with third parties in the following circumstances: 

• Landlords, tenants, vendors and purchasers. When you ask us to do so, we may share your personal information with current or prospective landlords, tenants, vendors and purchasers (and their respective advisors) in relation to any potential sale or rental. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.
• Our suppliers and subcontractors. We may provide your personal information to our business suppliers and subcontractors who are providing services to us, or where necessary to provide a service, you have requested.

We may also share your personal information to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority. 

Anti-money Laundering

 In addition to helping you with a property related service we must comply with certain regulations for example the ‘Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as ’the Regulations’). We are required to obtain certain information from you to comply with the Regulations. 

We will require two separate Identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process. 

We reserve the right to employ third party electronic verification for the purpose of verifying identity. This search shouldl not affect your credit rating. 

Information We Share 

We do not sell or otherwise disclose personal information we collect about you, except as described in this notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to: 

• Vetted affiliates, consultants and partners / financial institutions / insurance companies for business facilitation to provide required services, such as mortgages, insurance cover etc. 
• Formally contracted service providers to perform services on our behalf. 
• Referencing Companies who help us to carry out our services. We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. 
• Credit agencies, Land Registry Office, Her Majesty’s Revenue and Customs (HMRC), Financial Conduct Authority (FCA) and other relevant regulatory bodies 
• Additionally, we may share information about you, if required legally, to prevent harm or financial reputation loss, for investigation of suspected or actual fraudulent or illegal activities 
• Perspective employers requesting references via your written consent 

We reserve the right to transfer your information in the event of a sale or transfer (wholly or partially) of our business or assets. 

Where your personal information is held 

Information may be held at our office, third party agencies, service providers, representatives and agents as described above (see above: ‘Information we Share’). 

Transferring your information out of the EEA 

To deliver services to you, it may be necessary for us to share your personal information outside the European Economic Area (EEA), for example: 

• with your and our service providers located outside the EEA; 
• if you are based outside the EEA; 

These transfers are subject to special rules under European and UK data protection law. 

These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. 

Your Rights and Choices 

Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you. 

These rights are: 

Access 

You have the right to: 

• obtain confirmation that we hold personal information about you 
• request access to and receive information about the personal information we maintain about you 
• receive copies of the personal information we maintain about you 
• object to how we use your data 

The right to access personal information may be limited in some circumstances by local law requirements. 

To exercise these rights, please see the details in ‘How to Contact Us’ below. 

Update and correct inaccuracies in your personal information 

If you feel that the information we hold about you is incorrect or inaccurate you can contact us outlining the information that you believe is incorrect or inaccurate. 

If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. We will provide you with access to information we hold about you. 

How we protect your information 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. 

How long we retain your information 

We will not keep personal data for any longer than is necessary, considering the purposes for which that data was originally collected and processed. When the data is no longer required appropriate steps will be taken, in a timely manner, to erase the data.

We will keep information for a reasonable amount of time in order to perform the purposes stated above. 

Review 

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on our website so that you may be aware of the information we collect and how we always use it. 

Further information 

If you have any queries about this privacy notice or wish to exercise any of the rights above, please contact: 

Inskip and Davie Limited, 2 – 4 Park Road, Sandy, Bedfordshire, SG19 1AG 

Phone: 01767 699090 

Email: admin@inskipanddavie.co.uk

Making a complaint to the Information Commissioner’s Office 

If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office – helpline number: 0303 123 1113